Shipping policy
Shipping Policy
Last updated: 02/04/2026
Thank you for shopping with [Your Store Name]. This Shipping Policy outlines how we handle and deliver orders placed through our online store. We aim to ensure you receive your order quickly and safely, with complete transparency about shipping times, costs, and processes.
1. Processing Times
- Orders are processed within 1–2 working days after payment is received.
- Orders placed after 5:00 p.m. (UK time) or on weekends/public holidays will be processed on the next working day.
- You’ll receive a dispatch confirmation email with tracking details once your order has been shipped.
2. Delivery Options & Costs (UK)
We currently deliver across the United Kingdom using Royal Mail and trusted courier partners.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 2–4 working days | £3.99 |
| Express Delivery | 1–3 working days | £9 |
| Free Shipping | On orders over £50 | £0.00 |
Delivery times are estimates and start from the date of dispatch, not the date of order. Delays may occur during busy periods or due to courier disruptions.
3. International Shipping
We offer international delivery to select countries.
| Region | Estimated Delivery | Cost |
|---|---|---|
| Europe | 14 working days | £25 |
| Rest of the World | 7–14 working days | £30 |
Please note:
- Customs duties, taxes, or import fees may apply depending on your country. These charges are the customer’s responsibility.
- Some destinations may experience longer delivery times due to customs inspection.
4. Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number and carrier link. You can use this to monitor your parcel’s progress.
5. Missed or Delayed Deliveries
If delivery is attempted but unsuccessful, your courier should leave a delivery card with next steps. If your parcel has not arrived within the estimated timeframe, please contact our support team at [insert email] and include your order number.
6. Lost or Damaged Parcels
While we do our best to ensure safe delivery, if your order arrives damaged or goes missing in transit, please notify us within 7 days of delivery (or the expected delivery date). We’ll investigate and, where applicable, issue a replacement or refund.
7. Address Errors
Please ensure your shipping address is complete and accurate. We cannot refund or replace orders shipped to an incorrectly entered address.
8. Returns & Exchanges
For information on returns and exchanges, please refer to our Refund Policy
9. Contact Us
If you have any questions about this Shipping Policy or your order, contact our customer service team.